🤑 VALLEY VIEW CASINO HOTEL - Reviews (Valley Center, CA) - Tripadvisor

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We moved all the slots, and while this was happening the contractor was demolishing bathrooms and everything that needed to be done. JN: Yes it did. We sent this mid-December I think. Our hotel rooms are very nice; our standard room is about square feet, which is quite large in the industry. We wanted to get our property open ahead of our competitor opening their project. For us, people will wait in line which is no bad thing for an operator. The result? Our property is unique and purposefully so, in that we have one entrance. So that gave us an absolute cut-off, or we would have to surrender our ABC license which would be catastrophic.

Trade suffers, guest satisfaction suffers, the guest experience is tarnished and the operator has to work hard to restore the relationship. Our demographic is unique as well, it is primarily female,and bathrooms are a huge commodity for us. CI: Did the remodel take in the hotel as well?

And at 4am we started to dismantle the financing native american casino, with everything starting at the same time; we had trades in from virtually every component of construction.

We have used the contractor on four separate occasions, on expansions and the initial build of the hotel, so we were confident and comfortable that they had the hotels close to valley view casino to get this done.

JN: We primarily upgraded. So on January 6th, a Monday, we allowed guests to stay until the start of the gaming day, which here is approximately 3am. People wait in line up to three hours to get to our buffet; we are the only lobster provider every night at the Buffet and all day Saturday and Sunday in the country, I believe.

NB: Be sure to check out this article in the digital issue of Casino International so you can see the time-lapse video of the makeover!

The marketing opportunity of a hotels close to valley view casino and a lot of happy guests. Over 13 years we have developed a significant amount of trust in that relationship, and it allows us to think outside the box and to try things that might not traditionally be the way things are done.

Roll up… roll up! But we wanted to be able to gain some capacity, to turn those hotels close to valley view casino five or six times each, and we added 50 seats which is a significant improvement.

We finished several hours ahead of schedule, which gave us time to tie up a few loose ends! Casino International: What size is your property? The first thing we did was to send all of our carded guests, in their newsletter, an explanation and offer of redemption of Moreplay based on rate of play — Moreplay being our trademarked term for free slot play.

We opened at am, Friday January 17th and there were about people waiting out front. CI: It sounds a bit nuts. Outside of gaming, I served 25 years as a law enforcement professional with the San Diego Police Department, which I retired from inas a sergeant in the Street Gangs Unit.

CI: Did you change anything significant — new slots, furniture etc? We moved almost chairs from the property, from table games and slots; we helped a vendor load those up because they had been sold. We have good, locked-in vendor relationships, so all we did was upgrade what we had.

We article source, cleaned the hotels close to valley view casino, the tile and marble in entries and restrooms, replaced the carpet in the hallways, changed the carpet to hardwood in the elevator lobby.

By CI. Related Articles. CI: How did you market the re-opening after 11 days? I was elected by the tribe in to serve as its representative on a management committee, and it went from there.

We tried to get folks as excited as we could in advance of the closure; we tried to notify and build excitement during the closure; then just before we opened we did a strong media blitz, on several local news channels. The bathrooms were stripped right back to the studs, even the drywall was removed.

CI: So, this was a head-to-toe remodel — is the day period in January where hotels close to valley view casino carried it out a quiet one traditionally? Our schedule was worked out hour-to-hour, which is unusual as they are usually week-to-week or even month-to-month.

We moved walls, took some out, added walls… That was really the only physical change in the building. In our jurisdiction, slots is the maximum allowed by the state. We also had limited restroom space. We had a team present to interact with the guests and close the property. But something significant for us is our buffet.

It was the busiest weekend in our history too. JN: As a team member you had the option of using paid time off, working at a fixed rate to do labour to help facilitate the project.

We considered how we were going to do it and came up with both an offer and newsletter opportunities that we implemented in late December.

We really gave the property a hotels close to valley view casino new look. CI: How did the downtime work for your staff? Many took vacations, a lot of people came in and worked.

They got it, they knew what was happening. Remove this message.

Screen Technology. We were in print media, on the radio… We have a good strong marketing presence anyway, and we took advantage of that. We did not have one negative comment or negative impact from the thousand people we have here. June 6, Twitter Facebook LinkedIn. The day before we opened we did television, radio and print to say the grand opening was happening. Every component of the remodel was underway at the exact same time. And this was the only viable, beneficial and financially prudent way for us to proceed with the scope of the project we had at hand. CI: Where did the idea come from for this radical makeover? In this competitive market, that kind of impact for that kind of time will drive our guests to our competitors. So for us to do something like this remodel, we would have had to open up a wall or something similar because as we moved from one side of the building to the other, we would have had to close that front entrance at some point. There are other considerations as well — in California, if a business that has an Alcohol Beverage Control license closes consecutively for 15 days you have to surrender the license. And behind the chain Red Lobster, we are the second biggest buyer in the country of Maine lobster tails. It was a delicate balance. People travel miles for our buffet, it is our primary driver. The timing was good and the results speak for themselves.