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I have read each pargraph carefully and want to no where it states that in the Big Fish Casino Rules. We want to make sure you get the fastest reply possible, and in order to do so, please only send Customer Support one email. If you reply through that message or the link below we can quickly work together to help with any concerns that you may have. Status: Answered. We will also need to receive replies to any emails we send. Sort By. From there, select "Game Help". You can also reply with the info through this BBB contact. We hope that we have resolved Mrs. And of course nothing. Either of these options will be the quickest way we can resolve this for you. We hope that we have resolved Ms. I have never asked for complimentary chips since being placed on this program. Need to file a complaint? Since our logs are rather extensive and record all gameplay for each account, in order to look into this incident for you I'll need a little bit more information. I could have gotten more if I would have bought a normal package. All I ask is for coin boosts when we file. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. If you need some help getting the Order ID for the purchase, you can contact Google Play and they should be able to help. Customer Complaints Summary. Since Friday I have had 3 tickets created where in the past I always had an open ticket. So I responded to that ticket and a new ticket was created with an automated response which I than had to re enter the information asking for my tickets to be converted to chips. We are happy to assist her with resolving this issue as quickly as possible. So I would like to no why this keeps happening on my end that new tickets are created were in the past it hasnt as I have been told to always reply to one open ticket and I cant as it continues to create new tickets.. We hope that we have begun to resolve Mr. We appreciate your understanding, Ms. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I got ripped off on the coin package. We would love to handle your concerns, but will need a current, verified email in which to contact you with. We would love to assist you via email, so please reply directly to the email we sent reach us. I have also emailed you directly through our Customer Support email system. I asked for a coin boost so I can continue to play the game obviously nothing. I want to make sure you get the fastest reply possible, and in order to do so, please only send Customer Support one email. But there system is not letting me do it and a new ticket is created everytime. We are more than happy to help.

Years in Business: Overview of Big fish casino vip customer support Ratings. BBB Business Profiles generally cover a three-year reporting period.

In his reply, our agent was able to add M coins to your Jackpot Magic Slots account. We are happy to assist with resolving this issue as quickly as possible. Since it appears as though the tickets were combined to speed up our response to you, and this has caused some confusion regarding your remaining issues, I have created a new ticket to help.

The best course big fish casino vip customer support follow if something else occurs in the game or if you have further information to add is to reply directly to the initial email you created. As a matter of policy, BBB does not endorse any product, service or business.

We understand that Mrs. If you would like to instead try and get any of these games working, we can definitely help out there to find the source of these errors.

We saw that you created a ticket on Monday the 11th and that one of our agents was able to respond to that ticket on the 14th, within our 72 hour response time. We haven't received any emails from this alias casino harbor baltimore national Januarymaking it nearly a year since we've been contacted.

If you reply through that message or the link below we can quickly work together to look into these purchases. Status: Resolved.

They should big fish casino vip customer support be on top of contacting people back. We understand that Mr.

That will allow us to locate you in our system and follow up on any purchase concerns you may have. We strongly suggest Ms. In the future the best way to reach us is through our Contact Us Page linked below.

With that information we can look into this in greater depth. Nothing was resolved from that. Customer Response. I look forward to hearing back from you! BBB Business Profiles may not be reproduced for sales or promotional purposes.

Hours later I went to play big fish big fish casino vip customer support and noticed that the tickets werent in fact converted per his response to me. I emailed them Monday they gave me a coin boost. My name is Tim and I'm really glad to be helping today. While we are happy to replace games, please note that click will not be able to get the same game with any coupons that we issue.

It is frustrating to say the least. I spent a lot over the weekend. We are always happy to help a customer directly. We are happy to assist Ms.

Normally they would give you a coin boost. I asked for a host. Doing this will route the new information right back to Customer Support in the same email, and it will greatly help us get back to you more quickly. Sending in multiple emails can drastically increase the time it takes us to reply because we then have to track down the other emails and their content. I am definitely happy to search our system to look into what is going on. This is Tim again with Big Fish. We are currently behind our usual response time of 72 hours and it sounds like you may have received one of our bulk responses for each email that was sent in. If you reply through that message mentioned above we can quickly work together to look into this issue. If Ms. It appears that we are addressing all of your previous concerns regarding your games not activating in our current support ticket and have nothing further to add at this time. And re entered the information again. We understand that Ms. I have spent thousand and thousand of dollars on this game. I emailed them all day Tuesday and today. We do encourage Ms. To do so, please tap the Settings menu shaped like a gear at the top right of the screen. I would like to add to my inquiry. This will be the quickest way we can resolve this for you. Want a quote from this business? Please let me know if any of the following information is available: -Date of the incident if a date other than March 18 -Time of the incident -Time zone you are located in -Name of the game you were playing when the incident occurred -Amount of chips not credited If I am able to confirm an issue in gameplay, I can definitely credit those chips to your account. To address any specific purchases that may have been unauthorized, it seems purchases on your account go through Google Play. Next, select "Contact Us" and fill out the form provided. We are happy to assist him with resolving this issue as quickly as possible. BBB Business Profiles are subject to change at any time. Felix, our Big Fish Games diagnostic tool. Obviously we are losing a lot. File a Complaint. This email was sent on April 1 at am PDT and has not yet received a response. BBB is here to help. If you reply to that message sent via your listed email or write in to us by following the link below, we can quickly work together to look into the logs for gameplay in Stickin' Spree Blast and confirm whether there was an issue with the bonus round crediting properly, and credit if so. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I was told that we should only have one open ticket and always respond to that ticket.